Refund policy

Last updated: 31 August 2026

We want you to be confident in the gear you train with. In addition to any statutory consumer rights that may apply, IronHybrid offers a 30-day return policy from the date your order is delivered.

30-Day Return Policy

To qualify for a return under our voluntary 30-day return policy, the item must:

be in the same condition in which you received it;
be unused and unwashed;
include its original packaging, tags and accessories where applicable; and
be accompanied by proof of purchase.

This voluntary return policy does not limit any mandatory consumer rights available under applicable law.

How to Start a Return

Email info@hybridroxstore.com with your order number and the item you wish to return.
We will normally reply within 2 business days with return instructions and the applicable return address.
Once your return has been authorised, please send the product back following the instructions provided.

Please do not send products back before contacting us. Returns sent without prior notification may be difficult to identify and may delay your refund.

Return Shipping Costs

For returns made under our voluntary 30-day return policy because you have changed your mind, return shipping costs are normally the responsibility of the customer.

If the product is faulty, damaged, defective or different from what you ordered, we will cover the reasonable return shipping costs and provide the appropriate remedy in accordance with applicable consumer law.

Where a statutory right of withdrawal applies, including for eligible customers in the European Union, return shipping costs will be handled according to the applicable consumer protection rules described below.

European Union Customers – 14-Day Right of Withdrawal

If you are a consumer protected by European Union distance-selling rules, you generally have the right to withdraw from an eligible online purchase within 14 days from the day you receive the goods, without giving a reason.

To exercise this right, contact us at info@hybridroxstore.com before the withdrawal period expires.

After informing us of your decision to withdraw, you must return the goods within the period required by applicable law.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. You may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining the product.

Unless we agree otherwise, you are responsible for the direct cost of returning the goods, provided that you were informed of this obligation before purchasing.

Refunds for EU Withdrawal

Where the statutory EU right of withdrawal applies, we will reimburse eligible payments received from you, including the cost of our least expensive standard delivery option.

If you selected a more expensive delivery method, such as express shipping, the additional delivery cost is not refundable.

We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at info@hybridroxstore.com.

Please include your order number and, where relevant, photographs showing the issue and the packaging.

After reviewing the case, we will provide the appropriate solution, which may include replacement, repair, refund or another remedy required by applicable consumer law.

Hygiene-Sensitive and Sealed Products

Certain sealed products may not be eligible for return after the seal has been broken where they are not suitable for return for health protection or hygiene reasons.

This may apply to sealed liquid chalk or similar products where applicable. Unopened products with their original seal intact may still qualify for return subject to this policy and applicable law.

Personalised and Digital Products

Products made specifically to your individual specifications may be excluded from the statutory right of withdrawal where permitted by applicable law.

For personalised digital training plans and other digital content, different withdrawal rules may apply once delivery or performance has begun.

Where required by law, we will ask for your express consent before beginning delivery of digital content during the withdrawal period and for your acknowledgement that, once performance begins, you may lose your statutory right of withdrawal.

Exchanges

The fastest way to obtain a different product, size or variation is normally to return the original eligible item and place a new order after the return has been accepted.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

If the order has not yet been processed or handed to the carrier, we will make reasonable efforts to cancel it. Once an order has shipped, the applicable return or withdrawal procedure will apply.

Refund Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. We normally process refunds within 5 business days after approval, although your bank, card issuer or payment provider may require additional time before the refund appears in your account.