Shipping policy

Last updated: 31 August 2026

Where we ship

We ship within Switzerland and to 27 further countries across Europe, North America, Asia-Pacific and the Middle East. If your country is not offered at checkout, we do not currently ship there.

Shipping rates

Switzerland — Standard: CHF 7.00
International — Standard: CHF 15.00

Rates are shown in CHF and confirmed at checkout before payment. Where a free shipping threshold is active, it is applied automatically in the cart.

Processing and delivery times

Please read this before ordering. Our physical training gear ships directly from our production partners abroad. This keeps our prices low, but it means delivery takes longer than from a domestic warehouse.

Order processing: 1–3 business days.
Delivery to Switzerland: 10–20 business days after dispatch.
International delivery: 12–25 business days after dispatch.

Total time from order to doorstep is therefore typically 2 to 5 weeks. Peak periods, customs inspections and carrier delays can extend this. These are estimates, not guaranteed delivery dates.

Digital training plans are not shipped. Your personalised plan is prepared and emailed to you within 3 business days of purchase.

Split shipments

If your order contains several items, they may arrive in separate parcels on different days, at no extra cost to you.

Tracking

You receive a tracking number by email once your parcel is dispatched. Tracking can take up to 5 business days to show its first scan. If your tracking has not updated for 10 business days, contact us and we will investigate with the carrier.

Customs, duties and import taxes

Orders shipped across a border may be subject to import duties, customs fees or local taxes on arrival. These are set by the authorities in the destination country, are not included in the price you pay us, and are outside our control. They are the responsibility of the recipient. If a parcel is refused at customs and returned to us, we refund the item price less shipping and any charges incurred.

Incorrect addresses

Please check your delivery address carefully. We cannot redirect a parcel once it has been dispatched. Parcels returned to us because of an incorrect or incomplete address can be reshipped once the correct address is confirmed and the shipping charge is paid again.