FAQ

Frequently Asked Questions

How long will my order take?

Typically 2 to 5 weeks: 1–3 business days to process, then 10–20 business days to Switzerland or 12–25 internationally. Our gear ships from our production partners abroad, which is why it takes longer than a local warehouse — and why the prices are what they are.

Where do you ship from?

The business is based in Bülach, Switzerland. Physical gear is dispatched directly by our production partners abroad. Digital plans come straight from us by email.

Will I pay customs or import duties?

Possibly, if your parcel crosses a border. We ship from Switzerland, which sits outside the EU customs union, so orders to an EU country may attract import VAT and a carrier handling fee on arrival. These are set by your own country's authorities, are not included in our price, and are paid by the recipient. We cannot predict or pre-pay them.

Do you ship to my country?

We cover Switzerland and 40 further countries, including every EU member state. The definitive answer is checkout — if your country appears there, we ship to it.

Can I track my order?

Yes. A tracking number is emailed when your parcel is dispatched. The first scan can take up to 5 business days to appear, which is normal and does not mean the parcel is lost.

My order is in two parcels. Is that a mistake?

No. Multi-item orders often ship separately and arrive on different days. You are not charged extra for this.

Can I return something?

Yes — 30 days from delivery, unused and in original packaging. You pay the return shipping unless the item arrived faulty, damaged or incorrect. Full detail on our Shipping & Returns page.

Can I return a training plan?

No. Each plan is built individually from the information you give us, so once it has been delivered it cannot be returned. We say this before you buy so there are no surprises.

How do I get my training plan after buying?

We email you the questionnaire right after your order. Once you send it back, your personalised 4-week plan is written and emailed to you within 48 hours. Check your spam folder if you have not heard from us within that window.

Who writes my plan?

A person, not a generator. Your answers are read individually and the four weeks are built against a fixed set of programming principles — carry distance before load, one progression variable at a time, two grip exposures a week rather than five, some sets deliberately left unassisted. Nothing is auto-generated, and no two plans come out identical because no two questionnaires do.

What do you actually ask in the questionnaire?

Your goal, your discipline, whether you have a race date, your current level, how many days a week you can realistically train, the equipment you actually have access to, any injuries or limitations, and what you are specifically struggling with. All eight questions are published in full on both plan pages before you buy — we do not think they should be a surprise you discover after paying.

What size wrist wraps or straps do I need?

Our lifting straps, power grips and wrist wraps are one-size adjustable and fit most adult wrists and hands. If you are between sizes on anything or unsure, email us before ordering and we will advise honestly.

Is liquid chalk allowed in my gym?

Most gyms that ban loose chalk permit liquid chalk, since it does not create dust. Check with your own gym — rules vary.

How long does liquid chalk last?

Roughly: the 30ml bottle covers around 15–20 sessions, 50ml around 25–35, and 100ml around 50–70, depending on how much you apply and how much you sweat.

Do you offer VAT invoices?

IronHybrid is not currently registered for Swiss VAT (MWST), as turnover is below the CHF 100,000 threshold. No VAT is charged or itemised. You receive a standard order confirmation you can use as a receipt.